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Buyer Protection Program

In case of a dispute where the is unable to provide a refund or a replacement, SALUJA CART E COMMERCE PRIVATE LIMITED will actively work towards reaching a resolution.

The Buyer Protection Program covers Buyers who are unable to successfully resolve their dispute with the or are not satisfied the resolution provided by the .

The Buyer can write to salujacomm63@gmail.com if the issue with the is not resolved. SALUJA CART E COMMERCE PRIVATE LIMITED's Customer Support team will look into the case to check for possible fraud and if the Buyer has been blacklisted/blocked from making purchases on the Mobile app. Only after verifying these facts, a dispute can be registered.

In due course of resolution, SALUJA CART E COMMERCE PRIVATE LIMITED's Customer Support Team will facilitate a conference call including the and the Buyer.

When a dispute has been raised, SALUJA CART E COMMERCE PRIVATE LIMITED may provide both the parties access to each others Display Names, contact details including email addresses and other details pertaining to the dispute. Buyers and s are subject to final consent from SALUJA CART E COMMERCE PRIVATE LIMITED for settling the dispute.

Buyer Eligibility and Restrictions

  • Only the Buyers who have purchased the product on SALUJA CART E COMMERCE PRIVATE LIMITED are eligible for the Buyer Protection Program.
  • Buyers can file a dispute within 45 days from the date of delivery of the product
  • Any damage or loss to the product after delivery will not be covered under this program and will completely be the Buyer's responsibility. Buyers should refuse to accept delivery if the item is damaged.
  • To be able to take advantage of the Buyer Protection Program, Buyers should first contact the and attempt to resolve the issue. If the Buyer doesn't hear from the or is unable to resolve the issue with the even after contact, a dispute can be raised with SALUJA CART E COMMERCE PRIVATE LIMITED by writing an email to salujacomm63@gmail.com
  • Fraudulent charges and claims are not covered under Buyer Protection Program
  • If the Buyer has already initiated chargeback through the credit card issuingbank, it will not be covered under Buyer Protection Program, though in such cases a can file a claim through the Protection Program.
  • Blacklisted and Blocked Buyers are not covered by the Buyer Protection Program.
  • Buyers who have reached their maximum lifetime limit for claims are also not eligible. Buyers can make a maximum of 5 claims per year on SALUJA CART E COMMERCE PRIVATE LIMITED. If the claim was withdrawn, it is not counted. The coverage amount will be to ₹10,000
  • Through the Buyer Protection program, SALUJA CART E COMMERCE PRIVATE LIMITED does not provide any guarantee/warranty to Buyers for products sold on SALUJA CART E COMMERCE PRIVATE LIMITED against technical/manufacturing defects.
  • SALUJA CART E COMMERCE PRIVATE LIMITED shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever that may be incurred by any Buyer/.
  • Claims of the nature of 'Buyer remorse' (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him) will not be entertained through this program.
  • SALUJA CART E COMMERCE PRIVATE LIMITED reserves its right to initiate civil and/or criminal proceedings against a User who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, SALUJA CART E COMMERCE PRIVATE LIMITED may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that user and any related users from availing protection through this program.
  • Decisions made by SALUJA CART E COMMERCE PRIVATE LIMITED under the Buyer Protection Program shall be final and binding on its Users.
  • SALUJA CART E COMMERCE PRIVATE LIMITED reserves the right to modify / discontinue Buyer Protection Program without any prior notice period to its Users.
  • Through this program, SALUJA CART E COMMERCE PRIVATE LIMITED shall not entertain claims of Buyers who have incurred loss due to delayed shipment or delivery of the item by the .
  • SALUJA CART E COMMERCE PRIVATE LIMITED Customer Support Team may seek additional information / clarification from Buyer to facilitate resolution of the dispute. In the event Buyer does not respond with information / clarification sought within 10 days of such request, the dispute shall be auto-closed in favour of the .

Disputes via Chargeback

Whenever a chargeback (CB) comes from a payment gateway/bank, following situations may arise:

  1. Item not received CB - Buyer hasn't received the item. Refund will be created in accordance with the dispute policies
  2. Unauthorized CB - Buyer hasn't made this particular transaction. Refund will be created in accordance with the dispute policies. expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of the . Furthermore, shall ensure that invoices state "Powered by SALUJA CART E COMMERCE PRIVATE LIMITED" and failing to do so will be liable for chargebacks (as applicable).
  3. Item not as described - meaning item is not what Buyer expected. Dispute will be decided in accordance with the dispute policies.

Email Abuse & Threat Policy

Private communication, including email correspondence, is not regulated by SALUJA CART E COMMERCE PRIVATE LIMITED. SALUJA CART E COMMERCE PRIVATE LIMITED encourages its Users to be professional, courteous and respectful when communicating by email.

However, SALUJA CART E COMMERCE PRIVATE LIMITED will investigate and can take action on certain types of unwanted emails that violate SALUJA CART E COMMERCE PRIVATE LIMITED policies.

Such instances:

Threats of Bodily Harm - SALUJA CART E COMMERCE PRIVATE LIMITED does not permit Users to send explicit threats of bodily harm.

Misuse of SALUJA CART E COMMERCE PRIVATE LIMITED System - SALUJA CART E COMMERCE PRIVATE LIMITED allows Users to facilitate transactions through the SALUJA CART E COMMERCE PRIVATE LIMITED system, but will investigate any misuse of this service.

Spoof (Fake) email - SALUJA CART E COMMERCE PRIVATE LIMITED will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to Us through 'Contact Us' tab.

Spam (Unsolicited Commercial email) - SALUJA CART E COMMERCE PRIVATE LIMITED's spam policy applies only to unsolicited commercial messages sent by SALUJA CART E COMMERCE PRIVATE LIMITED Users. SALUJA CART E COMMERCE PRIVATE LIMITED Users are not allowed to send spam messages to other Users.

Offers to Buy or Sell Outside of SALUJA CART E COMMERCE PRIVATE LIMITED - SALUJA CART E COMMERCE PRIVATE LIMITED prohibits email offers to buy or sell listed products outside of the SALUJA CART E COMMERCE PRIVATE LIMITED Mobile app. Offers of this nature are a potential fraud risk for both Buyers and s.

SALUJA CART E COMMERCE PRIVATE LIMITED policy prohibits user-to-user threats of physical harm via any method including, phone, email and on Our public message boards.

Violations of this policy may result in a range of actions, including:

  • Limits on account privileges
  • Account suspension
  • Cancellation of listings
  • Loss of special status

Other Businesses

SALUJA CART E COMMERCE PRIVATE LIMITED does not take responsibility or liability for the actions, products, content and services on the Mobile app, which are linked to Affiliates and / or third party mobile apps using Mobile app's APIs or otherwise. In addition, the Mobile app may provide links to the third party mobile apps of Our affiliated companies and certain other businesses for which, SALUJA CART E COMMERCE PRIVATE LIMITED assumes no responsibility for examining or evaluating the products and services offered by them. SALUJA CART E COMMERCE PRIVATE LIMITED do not warrant the offerings of, any of these businesses or individuals or the content of such third party mobile app(s). SALUJA CART E COMMERCE PRIVATE LIMITED does not endorse, in any way, any third party mobile app(s) or content thereof.

SALUJA CART E COMMERCE PRIVATE LIMITED Infringement Verification (FIV) - Reporting Listing Violations

SALUJA CART E COMMERCE PRIVATE LIMITED has put in place SALUJA CART E COMMERCE PRIVATE LIMITED Infringement Verification process so that intellectual property owners could easily report listings that infringe their rights. It is in SALUJA CART E COMMERCE PRIVATE LIMITED's interest to ensure that infringing products are removed from the site, as they erode Buyer and good trust.

  • If you are a Verified Rights Owner and want to report a listing issue, see SALUJA CART E COMMERCE PRIVATE LIMITED's FIV. Note: Only the intellectual property rights owner can report potentially infringing products or listings through FIV. If you are not the intellectual property rights owner, you can still help by getting in touch with the rights owner and encouraging them to contact us.
  • If your listing was removed through FIV, and you believe that your listing was removed in error, please contact us.

FIV works to ensure that item listings do not infringe upon the copyright, trademark or other intellectual property rights of third parties. FIV participants have the ability to identify and request removal of allegedly infringing products and materials. Any person or company who holds intellectual property rights (such as a copyright, trademark or patent) which may be infringed upon by products listed on SALUJA CART E COMMERCE PRIVATE LIMITED is encouraged to become a FIV member. Program membership entitles you (Verified Rights Owner) to the following benefits:

  • Rapid response by SALUJA CART E COMMERCE PRIVATE LIMITED in ending listings reported by you (as the Verified Rights Owner) as allegedly infringing
  • Dedicated priority email queues for reporting alleged infringements
  • The ability to obtain identifying information about SALUJA CART E COMMERCE PRIVATE LIMITED's users'