Disputes (Resolutions) Policy
Generally, transactions are conducted smoothly on SALUJA CART E COMMERCE PRIVATE LIMITED. However there may be some cases where both the Buyers and s may face issues. At SALUJA CART E COMMERCE PRIVATE LIMITED, we have a Dispute Resolution process in order to resolve disputes between Buyers and s.
What is a 'dispute'?
A 'Dispute' can be defined as a disagreement between a Buyer and a in connection with a transaction on the Mobile app.
How does a 'dispute' occur in the Marketplace?
Disputes are filed as a result of a disagreement between the Buyer and the . Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue. It is important that before a Buyer/ raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer raises a dispute, the 's payment for that order is put on hold immediately until the issue is resolved.
How is a 'dispute' created?
Whenever there is a disagreement, the Buyer can write to firstname.lastname@example.org, Disputes can be raised at a particular transaction level.
What are the various types of 'disputes'?
Following are the indicative examples of potential disputes: