Disputes (Resolutions) Policy

Overview

Generally, transactions are conducted smoothly on SALUJA CART E COMMERCE PRIVATE LIMITED. However there may be some cases where both the Buyers and s may face issues. At SALUJA CART E COMMERCE PRIVATE LIMITED, we have a Dispute Resolution process in order to resolve disputes between Buyers and s.

What is a 'dispute'?

A 'Dispute' can be defined as a disagreement between a Buyer and a in connection with a transaction on the Mobile app.

How does a 'dispute' occur in the Marketplace?

Disputes are filed as a result of a disagreement between the Buyer and the . Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue. It is important that before a Buyer/ raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer raises a dispute, the 's payment for that order is put on hold immediately until the issue is resolved.

How is a 'dispute' created?

Whenever there is a disagreement, the Buyer can write to salujacomm63@gmail.com, Disputes can be raised at a particular transaction level.

What are the various types of 'disputes'?

Following are the indicative examples of potential disputes:

  1. Wrong item received
  2. Item Not as described
    • Damaged or Seal broken on Product
    • Part/Accessory missing
    • Item not Compatible
    • Description/Specification Wrong
    • Defective (Functional issues)
    • Product not working and Manufacturer claims invalid Invoice In case the rejects the return request of the Buyer, and Buyer raises a dispute, then SALUJA CART E COMMERCE PRIVATE LIMITED will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the . If the dispute is settled in favour of the , Buyer is entitled to any refund.