Replacement Guarantee*

The Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified s on the Mobile app. If at the time of delivery and/or within specified days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the .

If SALUJA CART E COMMERCE PRIVATE LIMITED has suspicion or knowledge, that any of its buyers and s are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then SALUJA CART E COMMERCE PRIVATE LIMITED may while reserving its rights to initiate civil and/or criminal proceedings against User may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and and /or disqualify that User and any related Users from availing protection through this program

SALUJA CART E COMMERCE PRIVATE LIMITED reserves its right to initiate civil and/or criminal proceedings against a User who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, SALUJA CART E COMMERCE PRIVATE LIMITED may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that User and any related Users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

For more details related to Replacement Policy, refer to s/help/cancellation-returns

Returns Policy

Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer to the on the SALUJA CART E COMMERCE PRIVATE LIMITED mobile app. Following situations may arise:

  • Item was defective
  • Item was damaged during the Shipping
  • Products was / were missing
  • Wrong item was sent by the .

Return could also result in refund of money in most of the cases.Points to be noted:

  • can always accept the return irrespective of the policy.
  • If disagrees a return request, Buyer can file a dispute under the Buyer Protection Program*.

We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.

Buyer need to raise the refund request within 10 days from the date of payment realization. Once Buyer has raised a return request by contacting Us on Our Toll Free Number, while closing the return ticket can select one of the following:

  • Replace after shipment collection - has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it)
  • Refund after shipment collection - has agreed to wait for the logistics team to collect the shipment from the buyer before refunding)
  • Refund without shipment collection - has agreed to refund the buyer without expecting the original shipment back)
  • Replace without shipment collection - has agreed to replace the order without expecting the original shipment back)
  • On certain select days as specified by SALUJA CART E COMMERCE PRIVATE LIMITED (such as 'The Big Billion Day') separate policies may be applicabl.

In the event the accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account.

In case the doesn't close the ticket in 3 days from the date of intimation to the about the refund request, the refund request shall be settled in favor of the Buyer.

Further for returns being made by Buyer to the of the product, the following parameters needs to be ensured by the Buyer:

If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the .

Shipping cost for returning the product shall be borne and incurred by the .

Replacement

Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like. Points to be noted:

  • can always accept the return irrespective of the policy.
  • If disagrees for a return request, Buyer can file a dispute under Buyer Protection Program*.

Buyer need to raise the replacement request within 10 days from the date of delivery of products. Once Buyer has raised a replacement request by contacting Us on the Toll Free Number provided on the Mobile app. Once the replacement request has been raised, the following steps shall be followed:

  1. Buyer is asked for "Reason for Return". Among others, the following are the leading reasons:
    • Shipping was damaged
    • Item was defective
    • Item Dead on Arrival
    • Item(s) were missing
    • Wrong item sent
  2. An intimation shall be provided to seeking either "approval" or "rejection" of the replacement request.
  3. In case the accepts the replacement request, Buyer shall be required to return the product to the and only after return of the product, shall be obliged to provide the replacement product to the Buyer.
  4. Incase rejects the replacement request, Buyer can choose to raise a dispute by writing to salujacomm63@gmail.com

In case the doesn't have the product at all, can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.

If the doesn't respond to the Buyer's replacement request, within three (3) days from the date of replacement request placed by the Buyer, refund shall be processed in favour of Buyer and shall be liable to refund amount paid to the .

All shipping and other replacement charges shall be borne and incurred by the .